Changing a UK train ticket

Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’.  Can't find the email? Search your inbox for an email from [e-mail].

If you have an account, login to view all your bookings in one place.

Advance Single tickets

Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.

The simplest way to amend your tickets is online via My Booking.

• For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee. If your new ticket is cheaper than the original, then you only pay the fee but the difference will not be refunded.
• For mobile and paper tickets we refund you whichever ticket is the lowest priced between your original or new ticket. From this we deduct a change fee based on the value of the ticket.

For more info about exchange fees, visit our dedicated page.

Off-Peak, Super Off-Peak and Anytime tickets

These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Check out our FAQ for cancelling bookings.

Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.