Upgrading to first class

If you originally booked a Standard Class ticket, but you fancy giving First Class a go, you can see if you can upgrade en route by speaking with a train conductor onboard. Just make sure you pay for the difference – you don’t want to get caught sitting in First Class with a Standard Ticket.

A number of train operators offer the option to purchase First Class tickets to allow you to enjoy extra leg room, free Wi-Fi and on some services, complimentary food and drink.

There are however occasions where the train operators may have to declassify their first class carriages. This could be for a number of reasons but primarily when services become extremely busy. In the event of disruption for example, opening up first class to all passengers regardless of ticket type, can help reduce overcrowding.

While this can be disappointing if you’ve paid for a First Class ticket, the train operators will provide a refund to cover the fare difference between first and standard class (based on same ticket type).  Please contact the Train Operator direct to request this refund.